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Delivery Policy

Pennies Haberdashery Ltd
3 Shaws Walk
Andover
Hampshire
SP10 1LJ
United Kingdom

1. Order Processing

All orders are processed within 1–3 working days (Monday–Friday, excluding bank holidays).

Orders placed after 2pm or on weekends/bank holidays will be processed on the next working day.

During busy periods (such as seasonal promotions), processing times may be slightly extended.

2. UK Delivery Options

We currently ship within the United Kingdom using reliable courier services such as Royal Mail or other recognised carriers.

Estimated delivery times:

  • Standard Delivery: 2–5 working days after dispatch

  • Express Delivery (if selected): 1–2 working days after dispatch

Delivery times are estimates and are not guaranteed.

3. Delivery Charges

Shipping costs are calculated at checkout and will depend on:

  • Order weight/size

  • Delivery location

  • Selected delivery method

We may offer free delivery promotions from time to time. Any such offers will be clearly stated on the website.

4. Order Tracking

Where applicable, tracking details will be provided via email once your order has been dispatched.

5. Incorrect Address Details

Customers are responsible for providing accurate delivery information at checkout.

Pennies Haberdashery Ltd cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional postage charges may apply to resend the item.

6. Delays

While we aim to dispatch orders promptly, we are not responsible for delivery delays caused by:

  • Courier service disruptions

  • Postal strikes

  • Severe weather conditions

  • Customs processing (if applicable)

7. Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • Photographic evidence (if damaged)

  • Full details of the issue

We will investigate with the courier and work to resolve the issue as quickly as possible.

8. Contact Information

If you have any questions regarding delivery, please contact:

Pennies Haberdashery Ltd
3 Shaws Walk
Andover
Hampshire
SP10 1LJ
United Kingdom

Email: [Insert Email Address]
Phone: [Insert Phone Number]

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